skip to Main Content


Effective March 24, 2020

The Medina County Commissioners have CLOSED the Engineering Building, 791 W. Smith Road, Medina, Ohio, to the public.

Utility bills may be paid through your customer portal via the MCSE website at: or by telephone to 1-855-291-3463. For customers paying in person, your check or money order payment (no cash permitted) may be placed in the night drop-box located on the W. Smith Road side of the Engineering Building. Please note your MCSE customer account number and email address on your drop-box payment to receive a receipt electronically. Water shut-offs for non-payment have been suspended at this time.

Please communicate any questions related to your MCSE utility bill to

For customers seeking utility permits or to schedule utility inspections with the MCSE, please utilize the online permit portal located on the MCSE website at

For plans and/or purchased materials through the MCSE Permit Department that cannot be accomplished online, please email to arrange in advance for drop off/pick OUTSIDE of the Permit Department lobby on M-F between the hours of 8:00 am and 4:30 pm.

If you are standing at the door and require immediate assistance, please contact the MCSE’s 24/7 emergency contact line at 330-723-9585 for further instruction.

If you cannot find the answer to your question, please feel free to communicate with me directly via email to, by desk phone to (330) 723-9589, or by cell phone to (330) 416-7842. Emails and phone calls will be responded to as soon as possible. Thank you.

Amy Lyon-Galvin, P.E., Medina County Sanitary Engineer

Back To Top