Attention Medina County Sanitary Engineer Utility Customers – COVID-19

March 17, 2020

Updated response to COVID-19 – Attention MCSE utility customers:

Effective March 18, 2020, The Medina County Sanitary Engineer has CLOSED its Billing and Permit Department customer service counters at the Medina County Sanitary Engineering (MCSE) Building, 791 W. Smith Road, Medina, Ohio, to in-person business.  All other matters of MCSE business remain unchanged.

We thank you for your cooperation as we implement best management practices intended to slow the transmission of viral infection and apologize for any inconvenience you may experience.  The MCSE remains committed to providing, maintaining, and managing water and wastewater service for our customers.

Utility bills may be paid through your customer portal via the MCSE website at: or by telephone to 1-855-291-3463.  For customers paying in person, your check or money order payment (no cash permitted) may be placed in the night drop-box located on the W. Smith Road side of the Engineering Building.  Please note your MCSE customer account number and email address on your drop-box payment to receive a receipt electronically.  Water shut-offs for non-payment have been suspended at this time by the MCSE to provide uninterrupted access to water for cleaning, hydration, and other fundamental health needs.

Please communicate any questions related to your MCSE utility bill to

For customers seeking utility permits or to schedule utility inspections with the MCSE, please utilize the online permit portal located on the MCSE website at

For plans and/or purchased materials through the MCSE Permit Department that cannot be accomplished online, please email to arrange for drop off/pick up in the Permit Department lobby on M-F between the hours of 8:00 am and 4:30 pm.

If you are experiencing a utility emergency, please contact the MCSE’s 24/7 emergency contact line at phone 330-723-9585.

If you cannot find the answer to your question on this webpage, please feel free to communicate directly via email to, by desk phone to (330) 723-9589, or by cell phone to (330) 416-7842.  Emails and phone calls will be responded to as soon as possible.  Thank you.

Amy Lyon-Galvin, P.E., Medina County Sanitary Engineer

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